Opening of our Petersime Russia Sales & Service Office05 September 2016
RUSSIA - Ensuring our Russian clients have a strong local service, is of the utmost importance to ensure maximum business continuity for the entire lifetime of their hatchery.
Maximum business continuity
At Petersime, “maximise your profit for life” means that every Petersime employee strive to make sure that our customers run the least risks, have the lowest operational costs, face the least number of breakdowns and receive the best support. Thus we try to ensure maximum business continuity for the entire lifetime of the hatchery.
New Petersime Sales & Service office in Russia
That is why Petersime moved from its old office in Russia to a new one with more storage space for spare parts and with more experts to assist the Russian customers and our Russian distributor Hartmann Company. It fits in the Petersime strategy to broaden the access to installation expertise and service worldwide.
"Ensuring our Russian clients have a strong local service, is of the utmost importance. To think global, but to act in a very strong way local, is key for our customers. So we can guarantee the Petersime Customer Care Commitment globally, but also for every local market," affirms Kurt Haeck, Project and Service Manager at Petersime.
"By having a local warehouse for spare parts, certified Field Service Engineers speaking the language of our clients, helpdesk support by experts, and much more, we provide day in day out the Customer Care Commitment Petersime stands for."
Customer Care Commitment
Our Customer Care Commitment starts at installation by providing highly skilled Field Service Engineers, Global Technical Supervisors to help customers start up their operations, continued support by helpdesk, elaborate documentation and instructions online, technical audits, easy and fast access to spare parts, hatchery management and product training. And that commitment we take on a global and local level, with the fully Petersime owned Russia Sales and Service office.
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