At Petersime we pride ourselves on giving outstanding service. Our team of technical - and helpdesk engineers is standby at the Petersime HQ or through a worldwide network of local Petersime Sales & Service Offices. You can count on committed levels of customer service and assistance, adapted to your unique circumstances throughout the lifetime of your hatchery.

Do you have a specific problem and need someone to fix it? Your nearest Petersime Helpdesk Engineer will consider the problem and walk you through some troubleshoot hints and instructions to solve it. However, if this proves insufficient, a certified Petersime Field Service Engineer or Hatchery Incubation Consultant will fix the issue on-site after consulting with you.

As the saying goes ‘prevention is better than cure’. The team of specialists with hatchery expertise does not only put out fires as they come up. They are available to advise you on how to maximize your incubation results and chick quality, when results are already good. You don’t need to have a problem to get expert advice, support and advanced training on-site. Just book a Hatchery Performance Audit.

First, our Global Technical Supervisor will ensure your incubators and HVAC equipment operate at maximum efficiency in a Technical Audit. When everything runs smoothly the incubation consultant can start the Hatchery Performance Audit. He will screen and record every stage of the process, from egg arrival to chick departure and formulate advice on any adjustments needed to bring your hatch to top level.

To make sure that the whole hatchery is on the same page Petersime provides an advanced hands-on incubation training on-site for staff on incubator programming, chick quality assessments and hatch break-out analysis.

For more details and pricing about these services, contact us at [email protected]