Aviagen adopts remote support technology

The aim is to improve customer service
calendar icon 18 January 2022
clock icon 2 minute read

Aviagen® teams in Asia Pacific, Latin America and North America have combined their talents to create a new hybrid platform for heightened customer service and internal flock management. The new solution is made possible by a combined package of the latest in bonded cellular networking, mesh Wi-Fi, Augmented Reality (AR) headsets, specialist software and other technology. Thus, through live-streaming capabilities, for example, customers will be able to bring Aviagen experts virtually to the farm, hatchery, or any area of their facility where they need help on a pressing issue.

The new solution is made possible by a combined package of the latest in bonded cellular networking, mesh Wi-Fi, Augmented Reality (AR) headsets and specialist software. Through live-streaming capabilities, for example, customers will be able to bring Aviagen experts virtually to the farm, hatchery, or any area of their facility where they need help on a pressing issue.

Aviagen said the new virtual solution provides rapid service to poultry producers, no matter where they are located. The company's team of global specialists in genetics, veterinary service, nutrition, flock management, and incubation and hatching will be much more accessible through the new system.

“Aviagen is passionate about continually improving our service to customers,” explained Aviagen President of North America Marc de Beer. “While AR and Virtual Reality (VR) headsets are largely associated with gaming and entertainment, we have found an ideal application in business, which will elevate our support efforts by providing the perfect complement to one-on-one care and collaboration from our local Aviagen customer teams.”

The company plans to use the technology to further improve internal communication and team training. The innovation has been applied internally, and will be ready for roll out to Aviagen's customer base in early 2022.

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